Last updated: September 19, 2026
Overview
This website is operated by The World I Need Support Services LLC (“TWINSS,” “we,” “us,” or “our”). These Terms and Conditions govern your use of twinsupportservices.com and purchases made through our online merchandise store.
By accessing this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website or complete a purchase.
Scope of These Terms
These terms apply to general website use and online merchandise purchases. They do not create a provider-participant relationship and do not govern disability services, employment, contracted services, Medicaid-funded services, or other arrangements requiring a separate agreement with TWINSS.
Submitting a contact form, interest form, or employment application does not guarantee services, employment, or acceptance into any program.
Online Store
Our merchandise is produced on demand by a third-party fulfillment provider. Products are generally created only after an order is placed.
We reserve the right to:
- Limit or decline an order;
- Correct pricing, product, or description errors;
- Discontinue or modify products without notice;
- Cancel an order and issue a refund when fulfillment is unavailable; and
- Limit quantities purchased by a person, household, account, payment method, or address.
An order confirmation acknowledges that we received your order. It does not guarantee acceptance or fulfillment. We may contact you if additional information is required.
Product Information
We make reasonable efforts to display product descriptions, colors, images, sizing information, and prices accurately. Actual colors and product appearance may vary slightly because of screen settings, materials, manufacturing, printing, or embroidery.
Customers are responsible for reviewing product details and selecting the correct size, color, quantity, and shipping address before placing an order.
Prices, Payments, and Taxes
Prices are displayed in U.S. dollars unless otherwise stated. Applicable shipping charges and taxes will be shown during checkout.
Payment must be successfully authorized before an order can be processed. Payments are handled through third-party payment processors. TWINSS does not directly store complete payment-card information.
We reserve the right to correct pricing errors. If an error affects an order already submitted, we may contact you for approval of the corrected price or cancel the order and issue a refund.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. Contact us immediately at contact@twinsupportservices.com if you need to request a change or cancellation.
We cannot guarantee that an order can be changed or canceled after fulfillment has begun.
Shipping and Delivery
Delivery dates are estimates and are not guaranteed. Shipping times may be affected by production schedules, carrier delays, weather, holidays, customs, incorrect addresses, or circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address. Additional charges may apply if an order must be resent because the address provided during checkout was incorrect or incomplete.
Risk of loss passes to the customer upon delivery to the address provided during checkout, except where applicable law requires otherwise.
Refunds, Returns, and Replacements
Merchandise purchases are subject to our Refund and Returns Policy, which is incorporated into these Terms and Conditions.
Because products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind.
Damaged, defective, misprinted, incorrect, or lost orders should be reported according to the instructions and deadlines in our Refund and Returns Policy.
Intellectual Property
The website and its original content—including the TWINSS name, logos, graphics, designs, text, photographs, and other brand materials—are owned by or licensed to The World I Need Support Services LLC and are protected by applicable intellectual-property laws.
You may use the website for personal, noncommercial purposes. You may not reproduce, modify, distribute, sell, publish, imitate, or commercially exploit our content or branding without prior written permission.
Purchasing merchandise does not transfer ownership of any logo, design, trademark, or other intellectual property appearing on the merchandise.
Acceptable Website Use
You agree not to:
- Use the website for unlawful, fraudulent, abusive, or harmful purposes;
- Attempt to interfere with the website’s security or operation;
- Introduce viruses, malicious code, or other harmful technology;
- Collect information about other users without authorization;
- Misrepresent your identity or payment information;
- Use automated systems to access or copy website content without permission; or
- Infringe upon the rights of TWINSS or another person.
We may restrict access, cancel orders, or take other reasonable action when misuse or suspected fraud occurs.
Third-Party Services and Links
Our website may rely on or link to services operated by third parties, including payment processors, shipping carriers, WooCommerce, and Printful. Those services may have their own terms and privacy practices.
We are not responsible for the content, availability, security, or independent actions of third-party websites or services, except to the extent required by law.
Privacy
Information submitted through the website is handled according to our Privacy Policy. By using the website, you acknowledge that online transactions require information to be transmitted to payment, fulfillment, shipping, hosting, and other service providers as reasonably necessary to complete your order or provide website functionality.
Disclaimer
We make reasonable efforts to keep the website accurate, available, and secure. However, the website and its content are provided on an “as available” basis. We do not guarantee uninterrupted access or that every error will be corrected immediately.
Nothing on this website constitutes medical, legal, financial, or professional advice. General information about disability services does not replace an individualized person-centered plan, professional assessment, service agreement, or authorization from the appropriate agency.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by law, TWINSS will not be liable for indirect, incidental, special, or consequential losses arising from website use or a merchandise purchase.
For claims concerning a merchandise purchase, our total liability will not exceed the amount paid for the product giving rise to the claim, except where applicable law provides otherwise.
Governing Law
These Terms and Conditions are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Any dispute will be handled in an appropriate court with jurisdiction in Maryland, unless applicable law requires a different location or process.
Changes to These Terms
We may update these Terms and Conditions as our website, store, or business practices change. Updated terms will be posted on this page with a revised “Last updated” date.
Changes apply prospectively and will not alter the terms governing an order already completed unless required by law.
Severability
If any portion of these Terms and Conditions is found invalid or unenforceable, the remaining portions will continue in effect.
Contact Us
Questions about these Terms and Conditions may be sent to:
The World I Need Support Services LLC
Email: contact@twinsupportservices.com