Refund and Returns Policy
Because our merchandise is made especially for each customer when an order is placed, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind. Please review all product descriptions, images, and sizing information carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving it.
Email contact@twinsupportservices.com and include:
- Your name and order number
- A description of the problem
- Clear photographs showing the item and the issue
- A photograph of the packing slip or package label, if available
After reviewing the information, we will determine whether a replacement or refund is appropriate. Please do not mail an item back unless we provide return instructions.
Lost Packages
If your order has not arrived within 30 days after the estimated delivery date, contact us at contact@twinsupportservices.com. Please include your name, order number, and confirmed shipping address so we can investigate the shipment.
Size and Color Selection
We do not offer returns or exchanges when the wrong size or color was selected during checkout. Product sizing can vary, so please review the size guide provided on the product page before ordering.
Colors shown on your screen may vary slightly from the finished product because of differences in displays, materials, and the printing or embroidery process. Minor variations are not considered defects.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address. If an order is returned or cannot be delivered because the address provided during checkout was incorrect or incomplete, additional shipping charges may apply before the order can be resent.
Order Changes and Cancellations
Orders enter production shortly after they are submitted. If you need to request a change or cancellation, contact us immediately at contact@twinsupportservices.com. We cannot guarantee that an order can be changed or canceled once fulfillment has begun.
Refunds
Approved refunds will be returned to the original payment method. Processing times vary by financial institution and may take several business days after the refund is issued.
Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement.
Contact Us
Questions about an order, replacement, or refund may be sent to:
The World I Need Support Services LLC
Email: contact@twinsupportservices.com