PRIVACY AT TWINSS
Your information deserves thoughtful care.
This plain-language policy explains what we collect through our website, how we use it, and the choices available to you.
Effective Date: September 2026
The World I Need Support Services LLC (“TWINSS,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices available to you.
Information We Collect
General inquiries
When you contact us about services or general questions, we may collect your name, email address, optional phone number, county or general service area, services you are interested in, your reason for contacting us, and the message you choose to provide.
Employment interest
When you submit a career interest form, we may collect your name and contact information, location and availability, positions or services of interest, employment, volunteer, caregiving, or advocacy experience, credentials and training, transportation or work-setting information, written responses, and other information you voluntarily provide.
This includes Social Security numbers, financial account information, medical records, detailed health information, background documents, or similar private records. If we need this information later, TWINSS will provide a more appropriate and secure process.
How We Use Information
We may use information you provide to:
- Respond to questions and requests.
- Discuss services, support needs, and possible provider fit.
- Review employment interest and contact applicants about current or future opportunities.
- Follow up on communications and maintain appropriate business records.
- Improve our website, services, and communications.
- Meet legal, regulatory, safety, and operational requirements.
Submitting an inquiry does not create a provider-client relationship, guarantee services, or guarantee employment.
How We Share Information
TWINSS does not sell or rent personal information. We may share information only when reasonably necessary with:
- Authorized personnel and contractors supporting TWINSS operations.
- Hosting, website form, email, data-storage, or security providers.
- Government agencies, courts, or other parties when required by law or regulation.
- Appropriate parties when necessary to address safety concerns, suspected fraud, or legal rights.
- A successor organization in connection with a merger, reorganization, or transfer of the business.
Service providers are expected to use information only for the purpose of providing their services or as required by law.
Employment Information
Employment information may be reviewed for current or future opportunities. Submission of a career interest form is not an employment offer or promise of employment. Additional screening, credential verification, references, background checks, and other required steps would be handled through a separate process.
Cookies and Website Data
Our website or its service providers may automatically collect limited technical information such as browser and device type, IP address, pages visited, approximate location, date, time, and duration of visits, referral source, and performance or security information.
We may use cookies and similar technologies for site functionality, security, performance, troubleshooting, and basic analytics. You may adjust cookie settings through your browser, although some site features may not work as intended.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email, or electronic transmission can be guaranteed completely secure. Our forms should not be used for emergencies or for sending sensitive medical or financial information.
Retention
We retain information only as long as reasonably necessary for the purpose for which it was collected, for legitimate business needs, or as required by law. Retention periods may vary depending on whether the information relates to an inquiry, services, employment interest, or an application.
Children’s Privacy
Our website is not directed to children under 13. A parent, family member, or authorized supporter contacting us about a child should use their own contact information and avoid including unnecessary identifying or sensitive information about the child.
External Links
Our website may link to external websites. TWINSS is not responsible for the privacy, security, accessibility, or content practices of those sites.
Your Choices
You may contact us to ask what information you submitted, request correction of inaccurate information, request deletion when retention is not required for legal or legitimate business reasons, or withdraw permission for us to retain your career information for future opportunities. We may need to verify your identity before completing certain requests.
Changes to This Policy
We may update this policy as our website, services, or legal obligations change. Updates will be posted on this page with a revised effective date.
Contact Us
The World I Need Support Services LLC
contact@twinsupportservices.com